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1.Data We Collect2. How We Collect Your Data3. Purpose of Data Collection4. Data Sharing and Third Parties5. Policy Updates6. Data Security

1.Data We Collect

 

We may collect the following types of personal data:

  • Full name
  • Contact details: phone number, email address
  • Shipping address and location
  • Purchase history and transaction data stored in Odoo
  • Communication logs via WhatsApp Business API
  • Website usage data and behavioral analytics

2. How We Collect Your Data

  • When you create an account or place an order
  • Via forms on our website or mobile app
  • Automatically through the Odoo ERP system when you interact with our services
  • Through WhatsApp conversations (Meta Business API)
  • From third-party integrations linked to Odoo

3. Purpose of Data Collection

Your data is collected for the following purposes:

  • To manage your account and orders using Odoo ERP
  • To deliver your purchases and provide customer support
  • To send transactional updates, invoices, and delivery statuses
  • To communicate promotions or offers (only with your consent)
  • To comply with legal and regulatory obligations in Saudi Arabia

4. Data Sharing and Third Parties

We do not sell or rent your data. However, your information may be shared with:

  • Technology service providers (e.g., Odoo hosting or WhatsApp API providers)
  • Government authorities upon lawful request
  • Payment gateways and logistics partners as needed for service delivery

All third parties are contractually obligated to protect your data and use it only for the agreed purposes.

5. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. You will be notified of significant changes through our website or communication channels.

6. Data Security

  • Data is encrypted and securely stored on our servers and Odoo database
  • Regular backups and access controls are in place
  • Access to customer data is restricted to authorized personnel only